FAQ
Why should I send flowers with Florida Flowers?
You'll be happy to know that we are an actual flower shop with a physical store-front location just off Highway 401 at Brimley outside the Scarborough Town Centre.
Our flowers arrive almost daily ensuring the freshest possible blooms allowing for lasting power.
As a small local business, it is important to us to provide exceptional service and build relationships with our customers. We stand behind every arrangement that leaves our shop. We hope you too will come to trust us as your florist.
Do you charge a delivery fee?
The short answer is "yes". The longer answer is that we choose not to "bury" the delivery fee in with the cost of flowers. We believe a fair calculation method is based on the delivery location. We employ local people as our drivers as well as a Toronto flower delivery service. Also, for those who want to pick-up, they can be assured that no hidden fees are added to the cost.
What are your hours of operation?
- Monday to Friday: 12pm (noon) to 6:30 pm
- Closed on statutory holidays
- Weekends: The shop is only open for deliveries in Scarborough, Markham and Pickering when ordered by 3pm Friday
Will the arrangement I order look the same as the picture online?
The pictures online are a good representation of the actual arrangements. At times, it may be necessary to sub in flowers or plants. The availability through suppliers and mother nature does vary. Please know that the size and design style of the flower arrangement you have chosen remains consistent. Put your trust in us to ensure the overall colour scheme and fullness of your flower arrangement. You won't be disappointed!
Do you deliver on weekends?
Yes! Orders must be placed by 3pm Friday for weekend deliveries in Scarborough, Markham and Pickering.
How will I know if the flowers have been delivered?
A delivery confirmation will be emailed to the email address you provide.
How long will the flowers last?
To ensure longevity, we process our flowers with the industry's best hydrating solutions and practices. Our temperature-controlled, walk-in cooler keeps our flowers uber-happy.
Not all flowers have the same life span. For example, roses will not last as long as carnations. The flowers do arrive fresh. Varying factors such as container choice, care and attention given by the recipient and room temperature play a large part in determining how long the flowers will last. Arrangements will be beautiful for many days.
How do I care for fresh-cut flowers?
We provide care tags that outline care tips for your specific flower arrangement.
You can click here to read our Blog Post - How To Care for Your Flower Arrangements.
I don't see an arrangement I like on the website. Can you make something custom for me?
Yes! We love custom arrangements at Florida Flowers and will be happy to design one for you. Just call us to let us know what you are hoping to order. And if you're not sure yourself, not to worry, we've got some experience with this and we can help.
If you would like to order online Click Here: Designer's Choice
Please put your requests in the "special delivery instructions" on the checkout page.
How far in advance do I need to order flowers if I want them delivered?
We appreciate having one day's notice but know too well that life throws us curves sometimes. For those times, we can accommodate same-day deliveries in Scarborough, Markham, and Pickering. For same-day delivery in Toronto, we need to receive the order by 11 am.
If you choose a product with flowers or materials that we do not have in stock, we will do our best to select beautiful alternatives to keep with the general feel and style of the arrangement
What happens if the recipient isn’t home at the time of the delivery?
Upon arrival, if there is no answer at the door, we will call or text the recipient asking that they contact us with an alternate delivery time which may incur an additional charge. If it is feasible to leave the flowers in a safe, secure, location, we will.
Do you offer a timed delivery?
While a delivery time can be specified for Scarborough, Markham and Pickering, we cannot guarantee it. Our deliveries start at 9:30 am with later delivery available after 6 pm. Delivery to places of business will be made during business hours.
Can I keep the flowers in my car?
No! Flowers are like babies. If it’s too warm or cold, they won't be happy and will end up damaged if left in the car for any great length of time. Please don't hurt our babies!
Why do you ask for a phone number for the recipient?
First, know that we have no intention of ruining your surprise. We will only call if our driver does not get an answer when attempting delivery.
From our experience, people are often hesitant to open the door when they are not expecting anyone. Please, please, please provide us with the recipient’s phone number, as it helps us guarantee smooth delivery.
I'm getting married, and I'm looking for a florist. Do you do wedding flowers?
We love wedding flowers! Margaret, the shop owner, formerly worked exclusively on weddings and events under the name MW Flower & Event Design. We take on a limited number of weddings each season. We concentrate on smaller-scale weddings and events with only a few large weddings.
We provide bridal party flowers, centrepieces, on-site delivery and set up as well as the head table décor and wedding backdrops.
Click here to learn more about our wedding business!